Customer Service Training

What is this contract for?

This Request for Proposals (the "RFP") is an invitation by the Government of Bermuda (the "Government") to prospective proponents to submit proposals for Customer Service Training as further described in Section A of the RFP Particulars (Appendix D) (the "Deliverables"). The Government of Bermuda seeks to retain the services of an experienced vendor for the design and delivery of customer service training to ensure public officers are well-equipped to meet the needs and expectations of the public.  Training will extend the work of existing customer service standards and include best practices for providing service over the phone and in-person. The selected vendor will collaborate closely with the Department of Employee and Organizational Development culminating with the delivery of Train-the-Trainer modules to ensure assigned public officers can provide continuous training after initial implementation. RFP Contact For the purposes of this procurement process, the "RFP Contact" will be: Alneisha Outerbridge, email: aljouterbridge@gov.bm Important Dates Issue Date of RFP Wednesday August 20, 2025 No Pre-Bid / Site Meeting Deadline for Questions Wednesday September 10, 2025 Deadline for Issuing Addenda Wednesday September 17, 2025 Submission Deadline Tuesday September 30, 2025 05:00:00 PM Rectification Period 5 business days Anticipated Ranking of Proponents Friday October 17, 2025 Contract Negotiation Period 7 calendar days Anticipated Execution of Agreement Friday October 31, 2025 *All times listed are in Bermuda local time. **Late submissions will not be accepted.