IP Telephony System Support

What is this contract for?

The Bermuda Police Service (hereafter know as "BPS") is seeking a service provider to support its IP Telephony System.  This IP Telephony System includes the support of 911 emergency services which requires 24/7/365 uptime and on-call service support. The successful proponent will be required to support the following system configuration: Cisco Unified Communications Services System comprising of the following Applications and Devices: • Cisco Unified Communications Manager Cluster • Cisco Unity Connection Cluster • Cisco Unified Communications Manager and Instant Messaging Server Cluster • Cisco Expressway Core Cluster • Cisco Expressway Edge Cluster • Cisco Jabber application • Cisco Adaptive Security Appliance (ASA) 5525X • ISI Call accounting system • VERBA Call recording • Voice Gateway • VG 224 and several ATA devices • Cisco LAN and WAN QoS Contact Information Julie Pitcher, Business Analyst, email jpitcher@bps.bm Language of Submissions Unless otherwise indicated, all submissions shall be in English only. Important Dates Issue Date Wednesday January 29, 2020 No Pre-Bid / Site Meeting N/A local time Deadline for Questions Wednesday February 12, 2020 local time Deadline for Issuing Addenda Friday February 21, 2020 local time Submission Deadline Friday February 28, 2020 04:00:00 PM local time Anticipated Execution of Agreement Wednesday April 01, 2020 All times listed are in Atlantic Standard Time (AST). Location of Submission Responses to this solicitation shall be submitted to the following location: Police Headquarters Attention: Julie Pitcher Building #0471 Police Human Resources Building Headquarters Hill Prospect, Devonshire, DV02 or via email: jpitcher@bps.bm